Helpdesk and Remote Support

Email the Helpdesk

Email the Helpdesk your information management and coordination questions.

Envoyez par e-mail vos questions relatives à la gestion de l’information et à la coordination au service d’assistance.

راسل مكتب المساعدة  بخصوص الاسئلة المتعلقة بالتنسيق و ادارة المعلومات الخاصة بك

Envíe un correo electrónico al servicio de asistencia sus preguntas de gestión y coordinación de la información.

Contacting the Helpdesk

The Global Education Cluster Helpdesk provides timely remote assistance to the technical coordination and information management questions and requests for support. This includes sharing appropriate resources, tools and guidance, or redirecting the request to an expert for further assistance. The Helpdesk can be reached through email or Skype. The Helpdesk supports requests in English, French, and Arabic. 


Frequently Asked Questions

Who should use the Helpdesk?

The Helpdesk provides remote assistance to cluster/working group coordination staff, including coordinators, information management officers, cluster support officers, regional/global advisors who provide technical assistance to country coordination mechanisms.

When is the Helpdesk open?

The Helpdesk is online from 9am-5:30pm CET and strives to acknowledge all requests within 24 hours.

What are some examples of questions the Helpdesk can answer?
  • How can we define access in indicators?
  • Where and how could we share/store cluster IM products (e.g. online platform)?
  • Do you have examples of national cluster Memorandum of Understanding (MoU) and Terms of Reference (ToRs)?
  • Can you share training materials on Contingency Planning and Emergency Preparedness?
  • Can you help us with the development of a Secondary Data Review (SDR) to feed into our strategy?

Trending Topics

Tools and resources around global health emergencies.
Education cluster toolkit (where to find, how to use).
Request for different ToRs (for different roles).
Capacity building / Training opportunities and resources.
Education Cluster Monitoring Tool template and setting up support.


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