Request support on coordination, information management, capacity development or other education in emergencies areas.
Demande de soutien en coordination, gestion de l’information, développement des capacités et autres domaines de l'éducation en situation d'urgence.
لطلب الدعم في مجال التنسيق ، إدارة المعلومات ، تنمية القدرات أو في اي مجال من مجالات التعليم في مناطق الطوارئ
Solicitar apoyo en coordinación, gestión de la información, desarrollo de capacidades u otra áreas en educación en emergencias.
Contacting the Helpdesk
The Global Education Cluster Helpdesk provides timely remote assistance to the technical coordination and information management questions and requests for support. This includes sharing appropriate resources, tools and guidance, or redirecting the request to an expert for further assistance. The Helpdesk can be reached through email or Skype. The Helpdesk supports requests in English, French, and Arabic.
Frequently Asked Questions
The Helpdesk provides remote assistance to cluster/working group coordination staff, including coordinators, information management officers, cluster support officers, regional/global advisors who provide technical assistance to country coordination mechanisms.
The Helpdesk is online from 9am-5:30pm CET and strives to acknowledge all requests within 24 hours.
- How can we define access in indicators?
- Where and how could we share/store cluster IM products (e.g. online platform)?
- Do you have examples of national cluster Memorandum of Understanding (MoU) and Terms of Reference (ToRs)?
- Can you share training materials on Contingency Planning and Emergency Preparedness?
- Can you help us with the development of a Secondary Data Review (SDR) to feed into our strategy?